Please note that you have a few ways to cancel your reservation:
The company's website Applications received by e-mail/website will be processed from Sunday to Thursday from 9:00 to 17:00 only (days of operation).
Applications received not during the working hours will be processed on the following day of activity.
Dear Customer‚ by sending the cancelation notification please provide a full name as shown in the reservation the PNR and/or the flight number which was sent to you and your contact details.
Please note that cancellations may involve cancellation costs‚ including the entire cost of the ticket except airport taxes.
Cancellation of a transaction on the site will be possible only for a flight ticket that has not been issued at all.
Cancellation of a flight ticket and refund is according to the Israeli Consumer Protection Law.
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